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Case #90A

My Funded FX

300k Case Dismissed Cooperative Prop Firm
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Case Dismissal | Resolution in Favor of My Funded FX

Executive Summary:

This case book documents the dispute resolution process involving My Funded FX and a trader who raised concerns about the firm's actions. Despite allegations of wrongdoing, the investigation concluded in favor of My Funded FX. This document outlines the steps taken during the investigation, the evidence considered, and the rationale behind the decision.

Incident Overview

  • My Funded FX requested that we ask the trader to contact them directly in an attempt to resolve the issue quickly. However, the trader's refusal to cooperate limited, My Funded FX's and our investigation's ability to reach a conclusion
  • The trader's claim was thoroughly reviewed, including evidence provided and the firm's attempts at resolution. The investigation concluded in favor of My Funded FX as the firm attempted to resolve the matter, but the trader did not wish to communicate with the firm to establish a resolution, thereby halting progress.

Response and Firm's Actions

  • My Funded FX's willingness to engage with the complainant and their proactive measures were pivotal in the decision-making process. The firm's actions reflect a dedication to upholding industry standards and fostering a transparent trading environment.

Conclusion

  • The investigation's outcome underscores the need for cooperation and open dialogue in resolving disputes. My Funded FX's efforts to address the trader's concerns demonstrate a commitment to ethical practices and customer service. This incident highlights the need for mediation platforms like Prop Patrol, which strive to facilitate a better and more expedient resolution process for everyone involved, in upholding industry integrity.
Case Dismissed Absence of Credentials
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